Mark Pearl

General

  • Trust is event driven.
  • Sociologists call it social capital.
  • Small, frequent gestures or events enhance trust more than larger gestures made only occaisonally.

Perceived Psychological Contract Violation

“After all, when someone makes you a promise, but then they break it, you learn not to trust them. We need to trust people to feel safe, especially important people in our lives. (Like bosses”

“Start becoming aware of what you tell people, and hear them as the promises that they are. It doesn’t matter if you’re using the words “I promise” — you’re still creating a social contract. Breaking your promise will always harm your relationship.”

References

The Secret Ingredient that makes teams better than others

  • Excerpt From: The Pragmatic Bookshelf. “PragPub 2016-09: Issue #87.” The Pragmatic Bookshelf, LLC, 2016-09-01. iBooks.


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