You need psychological safety when you have uncertainty & interdependence in the workplace
Psychological safety exists when…
- You can be yourself
- You can take risks
- You can make mistakes
- You can raise problems
- You can ask questions
- You can disagree
What shapes our willingness to speak up?
- Fear of being seen as ignorant
- Fear of being seen as incompetent
- Fear of being seen as negative
- Fear of being seen as disruptive
- Feeling futile (said it before and nobody has done anything on it)
Four horseman get in the way of breaking the cycle of distrust
- Criticism
- Contempt
- Defensiveness
- Stonewalling
Reducing the feedback loop
“The health of an organization is measured by the lag time between when you feel it and discuss it” - Josepth Grenny
Psychological Safe Meetings
- Encourage everyone to contribute
- List to one another
- Review / repeat peoples points
- Avoid disrupting or interupting
- Be curious, caring and non-judgemental
