Mark Pearl

Psychological Safety Quadrants

You need psychological safety when you have uncertainty & interdependence in the workplace

Psychological safety exists when…

  • You can be yourself
  • You can take risks
  • You can make mistakes
  • You can raise problems
  • You can ask questions
  • You can disagree

What shapes our willingness to speak up?

  • Fear of being seen as ignorant
  • Fear of being seen as incompetent
  • Fear of being seen as negative
  • Fear of being seen as disruptive
  • Feeling futile (said it before and nobody has done anything on it)

Four horseman get in the way of breaking the cycle of distrust

  1. Criticism
  2. Contempt
  3. Defensiveness
  4. Stonewalling

Reducing the feedback loop

“The health of an organization is measured by the lag time between when you feel it and discuss it” - Josepth Grenny

Psychological Safe Meetings

  • Encourage everyone to contribute
  • List to one another
  • Review / repeat peoples points
  • Avoid disrupting or interupting
  • Be curious, caring and non-judgemental


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