Mark Pearl

Conflict Resolution Matrix

Conflict Resolution Grid

Tortoise - Withdrawing

Low value on goal, low value on relationship.

You don’t value the outcome, you also don’t value the relationship with the person. You withdraw from the conflict.

Shark - Forcing

High value on goal, low value on relationship.

You see high value on the goal, but low value on relationship. This may be approrpiate in situations where there is not a long term relationship (i.e. you are not going to see the individual again) but you value the service.

i.e. bad service in a shop.

Teddy - Smoothing

Low value on goal, high value on relationship.

The outcome isn’t important, the relationship is more important.

Fox - Compromising

Moderate value on goal, moderate value on relationship.

Owl - Problem Solving

High value on goal, high value on relationship.



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