Why Accountability Slips
It can feel like an inquisition and causes discomfort often for both parties
Teams needs both accoutnability and feedback
- What will you do? (the commitment)
- When will you do it? (the timeframe)
- How will I know? (the reporting method)
When someone doesn’t follow through
- What stopped you from following through?
- Was this the right action? Is this still important?
- What’s the real challenge here for you?
- How will you ensure you follow through next time?